Effective Date: March 2, 2026
Last Updated: March 2, 2026

This Refund Policy governs refund requests for travel services booked through www.wizfairtravels.com and any affiliated Wizfair platforms (the “Service”).

This Policy is incorporated into and forms part of Wizfair’s Terms & Conditions. By booking through Wizfair LLC (“Wizfair,” “we,” “us,” “our”), you agree to this Refund Policy.

1. IMPORTANT REFUND PRINCIPLES

Before requesting a refund, please understand:

1. Wizfair acts as a travel agency and booking intermediary.
   Refund eligibility for most travel services is determined by the airline, hotel, cruise line, car rental company, or other travel supplier (“Supplier”).
2. Wizfair service fees are separate from Supplier charges.
   Wizfair service fees compensate for booking, ticket issuance, support, fraud screening, and post-ticketing processing. These fees are generally non-refundable, even if a Supplier denies your refund request.
3. Refund approval is never guaranteed unless expressly stated.
   All refunds are subject to fare rules, Supplier policies, and applicable laws.

Refund timelines depend on Supplier processing.
Wizfair cannot accelerate airline or Supplier refund timelines.

2. REFUND ELIGIBILITY

2.1 Voluntary Cancellations by Customer

A voluntary cancellation means you choose to cancel your booking.

Refund eligibility depends on:

• The fare rules at the time of ticket issuance
• Supplier policies
• Time of cancellation relative to departure
• Ticket type (refundable vs non-refundable)
• Promotional or negotiated fare restrictions

A Refundable Tickets

If your ticket was purchased as fully refundable, you may receive:

• A refund of the base fare and applicable refundable taxes
• Less any applicable Wizfair post-ticketing service fees

B Non-Refundable Tickets

If your ticket is marked “non-refundable”:

• The base fare is typically non-refundable.
• Some government taxes may be refundable (subject to airline rules).
• Airline credits may be issued instead of refunds, subject to airline expiration rules.
• Wizfair service fees remain non-refundable.

C Basic Economy / Restricted Fares

Many discounted or Basic Economy fares:

• Do not allow cancellations or changes
• Do not provide refunds except as required by law
• May forfeit full value if canceled

2.2 24-Hour U.S. DOT Rule (Airline Tickets)

For flights:

• Originating in the United States, or
• Booked at least 7 days before departure

Airlines may allow cancellation within 24 hours of ticket issuance for a full refund, subject to airline policy.

Important:

• The 24-hour rule applies to airline policy compliance.
• Wizfair must receive your cancellation request within the 24-hour window.
• Post-ticketing service fees may still apply if agent assistance is required.

2.3 Involuntary Cancellations (Airline-Initiated)

If an airline cancels your flight or makes a significant schedule change:

You may be eligible for:

• Re-accommodation, or
• Airline refund (if eligible under DOT or airline rules)

Refund eligibility is determined solely by the airline.

Wizfair will:

• Submit refund requests to the airline within 5 business days of eligibility confirmation.
• Process refunds within 7 business days after receiving funds from the airline.

Wizfair cannot issue refunds before airline funds are received.

2.4 Hotel Refunds

Hotel refunds are governed by the hotel’s cancellation policy disclosed at booking.

Prepaid (“Pay Now”) Hotels:

• Refund eligibility depends on the hotel’s cancellation window.
• Non-refundable hotel rates cannot be refunded unless approved by the hotel.
• Early departure typically does not qualify for refund.

Pay-at-Property Hotels:

• Cancellation must be made before the hotel’s deadline.
• Wizfair is not responsible for hotel no-show penalties.
• Incidental charges are managed directly by the hotel.

2.5 Car Rentals, Cruises, Tours & Packages

Refund eligibility is determined by the Supplier’s cancellation terms.

Cruises often have strict cancellation schedules where penalties increase closer to departure.

Vacation packages:

• Each component (flight/hotel/car) is governed separately.
• Cancellation of one component does not automatically refund others.

3. NON-REFUNDABLE ITEMS

The following are generally non-refundable:

• Wizfair booking service fees
• Post-ticketing service fees
• Add-on services (FlexiFly, Price Protection, Check-in assistance, etc.)
• Processing fees
• Fraud review charges (if applicable)
• Travel insurance premiums (subject to insurer policy)
• Airline ancillary services (seat upgrades, baggage, meals)

Unless explicitly stated otherwise in writing.

4. POST-TICKETING SERVICE FEES

These fees apply when Wizfair assists with cancellations, changes, or refund processing.

4.1 Cancellation Assistance Fees

Within 24 hours (Agent-assisted):

• Domestic: $25 per ticket
• International: $35 per ticket
• Business/First Class: $50 per ticket

Beyond 24 hours:

• Domestic Economy: $100 per ticket
• International Economy: $200 per ticket
• Business/First Class: $200 per ticket

4.2 Changes / Reissues / Corrections

• Name corrections: Starting at $40 per ticket
• Voluntary reissue: Starting at $40 per ticket
• Schedule change assistance: Case-based

Airline fare difference and penalties apply separately.

These service fees are non-refundable, even if the Supplier denies the refund.

5. REFUND REQUEST PROCESS

To request a refund:

Email: flights@wizfairtravels.com
Include:

• Booking reference number
• Passenger name(s)
• Reason for cancellation
• Supporting documentation (if applicable)

Incomplete requests may delay processing.

6. REFUND TIMELINES

6.1 Submission to Supplier

If eligible, Wizfair submits refund requests to the Supplier within 5 business days.

6.2 Supplier Processing Time

Airlines and Suppliers may take:

• 4–12 weeks for standard refunds
• Longer during irregular operations

Wizfair does not control Supplier timelines.

6.3 Issuance to Customer

Once Wizfair receives funds:

• Refunds are processed within 7 business days
• Issued to original form of payment
• Banks may take 3–10 additional business days to post

7. REFUNDS TO ORIGINAL FORM OF PAYMENT

Refunds are issued only:

• To the original payment method, or
• As legally required

Expired cards:

• Refunds are routed by the card issuer to the associated account.
• Wizfair cannot change refund destination.

8. NO-SHOW POLICY

Failure to cancel before departure:

• May result in complete forfeiture of ticket value.
• Airlines often cancel remaining segments.
• Refunds are typically not available after no-show.

9. FORCE MAJEURE & EXTRAORDINARY EVENTS

In cases such as:

• Weather disruptions
• Natural disasters
• Government travel bans
• Pandemics
• War or civil unrest

Refunds or credits are determined solely by Supplier policies.

Wizfair is not financially responsible for Supplier insolvency or operational decisions.

10. CHARGEBACKS AND DISPUTES

Initiating a chargeback for a valid booking:

• Does not cancel your booking.
• May delay refund processing.
• May result in account suspension.

If a chargeback is filed for a non-refundable service:

• Wizfair may dispute with documentation.
• Customer remains responsible for Supplier penalties and service fees.
• Administrative and legal recovery costs may apply.

Fraudulent disputes may result in legal action.

11. SPECIAL CIRCUMSTANCES (MEDICAL / DEATH / MILITARY)

Certain airlines may offer waivers for:

• Medical emergencies
• Death in family
• Jury duty
• Military orders

These are:

• Reviewed case-by-case
• Subject to airline approval
• Documentation required

Wizfair does not guarantee waiver approval.

12. CURRENCY & EXCHANGE RATE FLUCTUATION

Refund amounts may vary due to:

• Currency exchange rate fluctuations
• Foreign transaction fees
• Bank conversion fees

Wizfair is not responsible for exchange differences between purchase and refund date.

13. FRAUD PREVENTION AND REFUND REVIEW

Wizfair reserves the right to:

• Review refund requests for fraud
• Require identity verification
• Deny refund processing if fraud indicators are present

Refund abuse patterns may result in refusal of future service.

14. TRAVEL INSURANCE RECOMMENDATION

We strongly recommend purchasing travel insurance.

Travel insurance may cover:

• Trip cancellation
• Medical emergencies
• Travel delays
• Supplier bankruptcy (depending on policy)

Insurance claims must be filed directly with the insurer.

15. POLICY UPDATES

Wizfair reserves the right to modify this Refund Policy. Updates apply to bookings made after the new effective date.

16. CONTACT INFORMATION

Wizfair LLC
Email: flights@wizfairtravels.com
Phone: +1(902) 536-7007
Website: www.wizfairtravels.com

By booking with Wizfair, you acknowledge that you have read, understood, and agreed to this Refund Policy and associated service fees.